FAQ

Where do you ship?

Orders ship to U.S. addresses; tracking is emailed when your order ships. See our Shipping page.

What is your refund policy?

We offer a 30-day refund from receipt on any product. Refunds go to your original payment method. Email [email protected] or call 888-588-4805 to start a return. Full details are on our Refund Policy page.

I don’t recognise a charge from Medequipworks

That’s us — Greyburg LLC. Before disputing with your bank, contact us. We’ll resolve it fast, including a refund under our 30-day policy. See Before You Dispute.

How do I contact you?

Email [email protected] or call 888-588-4805, Monday-Saturday: 9 am to 5 pm EST. You can also use our Contact Us page.

Are these products a substitute for medical care?

These products are for general health monitoring and home use, and are not a substitute for professional medical advice, diagnosis, or treatment. Consult your physician with any questions about your health. Not intended for use by persons under 18.